Terms & Conditions

1:1 COACHING AGREEMENT

This Coaching Agreement is made between:

Coach: Strong by Holly (“Coach”)
Client: The individual purchasing coaching services (“Client”)

By completing payment or joining coaching, the Client agrees to the terms outlined below.

1. COACHING SERVICES

The Coach provides personalised 1:1 online coaching, which may include:

• Individualised training programmes 
• Structured progression-based programming 
• Regular check-ins and feedback 
• Ongoing coaching support via agreed communication channels 
• Nutritional support and guidance
• Programme adjustments based on progress and needs 

Coaching is designed to support strength, fitness, performance, and body composition goals.

2. SERVICE CLARIFICATION

The Client acknowledges that:

• The coaching service remains identical regardless of payment method 
• The only difference is the payment structure (monthly or upfront) 
• All Clients receive the same level of coaching, support, and programming quality 

3. COACHING PACKAGES & PAYMENT OPTIONS

Strong by Holly Coaching is available via the following payment options:

1. Monthly Payment Plan (Minimum Commitment: 3 Months)

• Coaching is billed in equal monthly instalments via Stripe 
• The minimum commitment period is 3 months 
• Early cancellation before the minimum term requires payment of the remaining balance of the commitment period 
• After the minimum term, the Client may cancel with written notice before the next billing cycle 

2. Upfront Payment (3 or 6 Months)

• The full coaching fee is paid at the start of the coaching period 
• Covers a fixed 3-month or 6-month coaching duration 
• No further payments are required during this period 
• After the minimum term, the Client may cancel with written notice before the next billing cycle 

Both options provide access to the same coaching service. 

After the minimum term, you will have the option to go onto a monthly rolling contract or to cancel. Client may cancel with written notice before next billing cycle.

4. CLIENT RESPONSIBILITY

The Client understands and agrees that:

• Progress depends on consistency, effort, and adherence 
• The Client is responsible for their own training execution and lifestyle decisions 
• The Coach provides guidance, but does not perform actions on behalf of the Client 

5. HEALTH & SAFETY

The Client confirms they are medically fit to participate in exercise.

The Client should seek medical clearance if unsure.

The Coach is not liable for injury, illness, or health conditions arising from participation.

6. PAYMENT TERMS

• Payments are processed securely via Stripe 
• Payments must be maintained as agreed 
• All fees are non-transferable 

7. REFUNDS & CANCELLATION

Due to the personalised nature of coaching:

• No refunds are issued once coaching has commenced 
• Monthly Clients must honour the minimum 3-month or 6-month commitment 
• Upfront Clients cannot pause or split payments once purchased 
• Cancellation must be submitted in writing 

8. COMMUNICATION

Coaching support is provided via agreed platforms (e.g. coaching app).

Typical response times are 24–72 hours excluding weekends and holidays.

9. CONFIDENTIALITY

All personal information shared by the Client remains confidential and will not be disclosed without consent unless required by law.

10. TERMINATION

The Coach reserves the right to terminate coaching if:

• The Client behaves inappropriately or disruptively 
• The Client repeatedly disregards coaching guidance 

In such cases, access to coaching may be withdrawn immediately.

11. LIMITATION OF LIABILITY

The Coach provides fitness and lifestyle coaching only.

The Coach is not liable for:

• Injuries during training 
• Health outcomes 
• Indirect or consequential losses 

12. AGREEMENT

By purchasing coaching, the Client confirms:

• They have read and understood this agreement 
• They accept all terms outlined above 
• They agree to participate responsibly and consistently 

Strong by Holly Coaching
End of Agreement